Q1. I forgot to take my AutoCard to the dealership. How do I get my points endorsed?
A1. All the bills being raised for Maruti Suzuki AutoCard shall be stamped and signed by the dealer. On your next visit, just show the copy of the stamped bill to the billing executive or the AutoCard Executive and get your points endorsed. This will be valid only for transactions undertaken at Maruti Suzuki network. Also, please note that in such a case, only Maruti Suzuki Auto Points will be credited to your account.
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Q2. There is a fault in my Auto Points statement. What should I do?
A2. Please call up the Citibank helpline number mentioned at the back of your card to register your complaint. In all such cases, the decision of Maruti Suzuki India Limited and partner establishments shall be deemed final and binding.
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Q3. How do I redeem Auto Points earned at IOC petrol pumps?
A3. Redemption of Auto Points can be redeemed ONLY at Maruti Suzuki India Limited network.
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Q4. In case my bill value is more than the limit of my AutoCard, will I be able to earn Auto Points?
A4. In case you have to pay a bill more than the credit limit of your AutoCard, you can pay partly by AutoCard and partly by cash.
Example: Suppose you have to pay a bill of Rs. 12,000 for repairing your car and the limit of your card is Rs. 10,000. In such a case, you can make part payment by AutoCard and balance by cash. While you earn both Citibank and Maruti Suzuki Auto Points for the amount paid by AutoCard, you will earn Maruti Suzuki Auto Points for the balance amount paid by cash.
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Q5. Is the 2.5% fuel surcharge waived off at all petrol outlets?
A5. The 2.5% fuel surcharge is waived off only at IOC petrol pumps, and that too only if you pay by AutoCard.
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Q6. I am an existing AutoCard member, but have changed my car. Do I need to apply for a new card?
A6. No, all you have to do is to inform MSIL through your dealer along with the new car’s chassis number. MSIL and Citibank will do the changes at backend.
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Q7. I already have a Citibank card. Can I receive the benefits of Maruti Suzuki AutoCard on my existing Citibank card? Or do I need to get it changed? If yes, how?
A7. To avail the benefits, you will have to get your existing Citibank card converted to Maruti Suzuki AutoCard. For this you can contact you’re nearest Maruti Suzuki dealership or call the Citibank helpline number.
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Q8. Can I exchange only a part of my total accumulated Auto Points during a transaction? If yes, how?
A8. Yes, you can. At the time of bill payment, please ask the billing executive to settle only the number of points that you wish to redeem against the bill. The billing executive will debit your AutoCard account with the same, and you may pay the balance through cash/credit card or through AutoCard.
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Q9. I am now shifting to a new town/city. Will my AutoCard be applicable there and will I continue to get benefits?
Or, Is AutoCard applicable at all the Maruti Authorized Service Stations or only a selected few?
A9. Maruti Suzuki AutoCard is applicable at all the Maruti Suzuki authorized dealerships, workshops and select MASS outlets in 36 cities across the nation. Please call the Programme helpline no. 1800 1800 180 to know the details of 36 cities.
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Q10. Will I earn any Auto Points if I get my accidental car repaired at the body shop?
A10. Yes, you will earn 6 points for every Rs. 100 spent. For example, if the total bill amount excluding tax is Rs. 10,000 you will earn 600 points.
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Q11. Can I redeem my Auto Points against the bill of my Maruti Suzuki car?
A11. Yes, you will be able to redeem your Auto Points against another car which is not registered with the AutoCard membership.
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Q12. Can I use the AutoCard to buy fuel for another vehicle?
A12. Yes, you can use your AutoCard to purchase fuel for any vehicle.
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Q13. Can I redeem AutoCard points against cash?
A13. No, you cannot exchange your Auto Points for cash.
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Q14. I have lost my AutoCard. What should I do?
A14. For all the above queries, please contact the Citiphone helpline number mentioned at the back of your card.
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Q15. I have more than one Maruti Suzuki vehicle in the family. Do I need to fill two or more application forms?
A15. Yes, you need to apply for AutoCard membership separately for each vehicle. Up to five car chassis numbers can be stored on a single AutoCard. However, no add-on cards are permitted. For every additional card, you will need to fill out a fresh application form.
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Q16. I already have a Citibank card. Can I receive the benefits of the AutoCard on my existing Citibank card? Or do I need to get it changed? If yes, how?
A16. To enjoy the benefits of the Maruti Suzuki AutoCard Rewards Programme, you need to apply for the card separately. Please get in touch with your nearest dealer to enrol for the Programme right away.
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Q17. Do I get any points on purchasing a new car?
A17. No, if the car is purchased after you become an AutoCard member, then you only get Exchange Loyalty Bonus.
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Q18. If my car is registered in my spouse’s name, can I get an AutoCard? What is the process to apply for an add-on card?
A18. The AutoCard will be issued in your spouse’s name. However, you can apply for an add-on card by calling the Citiphone helpline. Please note that you will not get benefits of the original AutoCard on the add-on card.
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Q19. If I refer a friend, how do I earn 1000 referral points?
A19. You can earn 1000 Auto Points by recommending a friend or family member to buy a Maruti Suzuki vehicle through following steps:
You receive five referral vouchers along with your welcome kit
Simply fill out and hand over a referral voucher to the friend or family member you wish to refer
The concerned person can then come to the dealership to buy a new Maruti Suzuki car
On presenting the referral voucher, he/she receives a stamped counterfoil of the voucher from the dealer
He/she then gives the stamped counterfoil to you
You can come back to the dealership with the counterfoil and get 1000 Auto Points credited to your account. Please note that the referral bonus will be awarded to all the reference car sales in Programme participating cities
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Q20. I have a friend in Bangalore, who bought a Maruti Suzuki car on my reference. I had given him the referral coupon and he has got it endorsed from the Bangalore dealership. Will I be able to collect my referral points from a dealership in Delhi?
A20. No. In such a case you will have to contact the same dealership in Bangalore.
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Q21. What is the procedure to avail Maruti On-road Services?
A21. Simply call the Maruti On-road Services (MoS) helpline number +91-(STD Code)-39 89 1515 in case of emergency breakdown. The emergency van will attend to you at the breakdown site and will also tow your vehicle to the Maruti Suzuki workshop for repairs, if need be. Simply show the executive your Maruti Suzuki AutoCard and you needn’t pay visiting charges.
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Q22. As an AutoCard member, I use the card to earn points. However, if I’m unable to pay back the dues on time, will Citibank cancel the points earned?
A22. If you are not able to clear your dues on time, then you shall have to pay the interest as applicable on your card. In case of being a defaulter, the decision to cancel your card or the points earned lies completely with Citibank. We suggest you to contact Citibank Helpline for further details on the same.
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Q23. Can I drop AutoCard payment cheques at Maruti outlets?
A23. The payments can be dropped at any Citibank ATMs, and not at Maruti outlets. The bank collects the cheque from the ATMs.
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